Important Announcement Regarding Recent Security Incident and Losses from our Master IB DMT Tech Limited. To whom it may concern, We hope this message finds you well. We are writing to inform you about a recent security incident that has affected our Master IB system DMT Tech Limited (Company No.: 235998, registered in Seychelles). Unfortunately, our platform …
Important Announcement Regarding Recent Security Incident and Losses from our Master IB DMT Tech Limited.
To whom it may concern,
We hope this message finds you well. We are writing to inform you about a recent security incident that has affected our Master IB system DMT Tech Limited (Company No.: 235998, registered in Seychelles). Unfortunately, our platform has experienced a breach by unauthorized individuals, resulting in losses incurred from our liquidity provider.
We take the security of our systems very seriously, and we are actively working to address the issue and strengthen our security measures to prevent any future occurrences. Our team is conducting a thorough investigation with our Master IB DMT Tech Limited to understand the extent of the breach and identify the vulnerabilities that were exploited.
Regrettably, we must inform you that as a result of this incident, we have incurred losses from our liquidity provider. While we understand the gravity of this situation, we want to assure you that we are taking seriously for these losses and are committed to rectifying the situation promptly.
To mitigate the impact on our valued users, we are implementing immediate measures to enhance our security protocols and working closely with our liquidity provider to recover the losses incurred. Additionally, we are exploring ways to improve our overall security infrastructure to prevent such incidents from happening in the future.
We understand that trust is paramount in our relationship with you, and we want to assure you that we are doing everything in our power to restore confidence in our platform. We deeply regret any inconvenience this incident may have caused and appreciate your understanding and patience as we work through this challenging situation.
We will keep you updated on our progress and any relevant developments. If you have any concerns or questions, please do not hesitate to reach out to our customer support team at support@tradehall.co.
Thank you for your continued support and trust in Tradehall.
Regards,
Tradehall team
关于最近的安全事件和与IB总代理商 DMT Tech Limited的损失的重要通知
亲爱的用户，
我们写信是为了通知您最近影响到我们主IB总代理商DMT Tech Limited（公司注册号：235998，注册地为塞舌尔）系统的一起安全事件。不幸的是，我们的平台遭到了未经授权的骇客侵犯，由此造成了我们从（LP）流动性提供商处蒙受的损失。
我们非常重视系统的安全性，并正积极努力解决这一问题，加强我们的安全措施，以防止将来发生类似的事件。我们的团队正在进行深入调查，针对IB总代理商 DMT Tech Limited以了解侵犯的程度并找出被利用的漏洞。
遗憾的是，我们必须通知您，由于这一事件，我们从流动性提供者那里蒙受了损失。尽管我们理解这一情况的严重性，但我们想向您保证，我们将对这些损失负全责，并致力于迅速纠正这一情况。
为了减轻对我们尊贵用户的影响，我们正在采取立即措施，加强我们的安全协议，并与流动性提供者密切合作，以追回所遭受的损失。此外，我们正在探讨改善我们整体安全基础设施的方法，以防止类似事件的再次发生。
我们理解信任在我们与您的关系中至关重要，我们想向您保证，我们正在尽一切努力恢复对我们平台的信心。对于这一事件可能带来的任何不便，我们深感抱歉，感谢您的理解和耐心，因为我们努力应对这一具有挑战性的情况。
我们将随时向您更新我们的进展和任何相关的发展。如果您有任何疑虑或问题，请随时联系我们的客户支持团队，邮箱support@tradehall.co
感谢您一直以来对[公司名称]的支持和信任。
致敬，
Tradehall Limited
